VEU Program Installer Agreement

1. Purpose

This Agreement governs the relationship between the Accredited Provider (AP) and the Installer / Contractor for the delivery of installations under the Victorian Energy Upgrades (VEU) program and to enable the creation of Victorian Energy Efficiency Certificates (VEECs).

2. Installer Responsibilities

The installer and all installers working for the installer must:

• 2.1 Hold and maintain all required licences, qualifications and permits including but not limited to:
  • Plumbing Licence
  • ARC Refrigeration Handling licence (if performing refrigeration work)
  • Electrician licence (if performing electrical work)
  • Relevant compliance certifications
  • 2.2.1 On request, installer must provide a current copy of all required licences
• 2.2 Obtain and maintain the following insurances:
  • 2.2.1 Public Liability Insurance $20 million recommended, in respect of any one claim and in the aggregate
  • 2.2.2 Workers Compensation insurance as required by law
  • 2.2.3 Professional indemnity insurance (if appropriate for the services being undertaken) to a value sufficient to cover any loss or costs that may be incurred
  • 2.2.4 Any additional insurance required by law
  • 2.2.5 On request, the installer must provide us with evidence of the currency of any insurance required under these Terms.
• 2.3 Provide the services with the level of skill, care and diligence reasonably expected of a professional contractor, and possess the necessary knowledge, skill and experience required to perform in that capacity.
• 2.4 Comply with all VEU Code of Conduct.
• 2.5 Only install products that are listed on the approved VEU Register of Products.
• 2.6 Ensure installations comply with all regulatory requirements:
  • 2.6.1 Meets all relevant laws and building codes
  • 2.6.2 Correct sizing and placement of heat pumps or HVAC systems
  • 2.6.3 Compliance with Australian Standards (AS/NZS 3000, AS/NZS 5149 etc.)
  • 2.6.4 Is completed by qualified technicians
• 2.7 Decommission the replaced product in accordance with VEU requirements, including:
  • 2.7.1 Rendering old equipment permanently unusable
  • 2.7.2 Removing equipment where safe and practical
  • 2.7.3 Disposal under environmental regulations
  • 2.7.4 Old unit removal evidence (geo-tagged photos)
• 2.8 Provide accurate and complete documentation:
  • 2.8.1 Before and after installation geo-tagged photos
  • 2.8.2 Product model and serial numbers
  • 2.8.3 Compliance certificates (VBA / Electrical Safety)
  • 2.8.4 Customer signed VEEC Assignment Form
  • 2.8.5 Customer Invoice
• 2.9 Cooperate with inspections and audits. The installer agrees that:
  • 2.9.1 Installations may be subject to provider or ESC audits
  • 2.9.2 The installer must assist in any investigations
  • 2.9.3 Non-compliant installations may require rectification by installer at their own expense
  • 2.9.4 If an installation fails audit, installer must rectify at their own cost within a specified timeframe.
• 2.10 Ensure that installed products include a warranty:
  • 2.10.1 Have a minimum 5-year warranty against defects, where applicable.
  • 2.10.2 Warranty documentation is provided to the customer

3. Accredited Provider Responsibilities

The Accredited Provider will:

• 3.1 Manage VEU compliance and VEEC creation.
• 3.2 Provide activity guidelines and requirements.
• 3.3 Conduct internal quality checks.
• 3.4 Manage audits and regulator communication.

4. Separate Agreement with Clients

• 4.1 For the avoidance of doubt, any arrangements relating to installation services are an agreement between you the installer and the client. We accept no responsibility and make no representations or warranties in relation to your contracts, agreements or arrangements with clients.
• 4.2 When providing services for a client you must:
  • 4.2.1 Provide Clients with all required documentation relating to the VEU Program
  • 4.2.2 Obtain written confirmation from clients (in the form required by us or the ESC) that:
    • 4.2.2.1 – they have been informed of pre-installation sizing requirements.
    • 4.2.2.2 – the completed services are fit for purpose and have been performed in compliance with the terms of the client’s contract or agreement with you.
• 4.3 On completion of installation, ensure you and the client sign the VEEC Assignment Form.

5. Compliance with VEU Program

• 5.1 The Installer acknowledges that:
  • 5.1.1 All installations are performed under the VEU (Victorian Energy Upgrades) program
  • 5.1.2 VEECs (Victorian Energy Efficiency Certificates) will be created by the Accredited Provider.
  • 5.1.3 The consumer must sign a VEEC Assignment Form transferring certificate rights to the Accredited Provider.
  • 5.1.4 You have not previously assigned or created any VEECs for the system within the deeming period if relevant.
  • 5.1.5 Once VEECs are uploaded by us into the registry, you cannot withdraw your assignment.
  • 5.1.6 To satisfy auditing requirements, GP HVAC may be required to contact the system owner.
• 5.2 The Installer must not:
  • 5.2.1 Provide false or misleading information
  • 5.2.2 Pre-date or pre-sign any assignment forms before the installation has occurred.
  • 5.2.3 Install non-approved products
  • 5.2.4 Perform installations that do not meet program requirements
  • 5.2.5 GP HVAC has the right to refuse or return any assignment forms at any time
  • 5.2.6 Failure to comply may lead to penalties under the Victorian Energy Efficiency Target Act 2007.

6. Waste Management and Environmental Compliance

The installer acknowledges and agrees to:

• 6.1 Removal and Handling of Waste
  • 6.1.1 Safely remove all decommissioned equipment and materials generated during the installation or upgrade works.
  • 6.1.2 Ensure waste is handled in a manner that prevents environmental harm, leakage, or contamination.
• 6.2 Lawful Disposal and Recycling
  • 6.2.1 E-waste or waste generated from installation jobs must be disposed of only at Authorised Disposal Facilities in accordance with environmental regulations
  • 6.2.2 Ensure that regulated waste (including refrigerants, mercury-containing lamps, and hazardous materials) is managed strictly in accordance with EPA Victoria requirements.
• 6.3 Refrigerant Management
  • 6.3.1 Where applicable, ensure that refrigerants are recovered, handled, stored, and disposed of by appropriately licensed technicians in accordance with relevant legislation and industry standards.
  • 6.3.2 Maintain records of refrigerant recovery where required.
• 6.4 Documentation and Traceability
  • 6.4.1 Maintain accurate and complete records of the quantities and types of e-waste or waste generated from installation jobs, collected, transported, and disposal, including waste transfer certificates, recycling dockets, invoices, and receipts.
  • 6.4.2 Provide such records to the business upon request and retain them for a minimum period required under VEU program rules or applicable law.
• 6.5 Responsibility and Liability
  • 6.5.1 The installer accepts full responsibility for the lawful removal, transportation, and disposal of all e-waste or waste generated from installation jobs.
  • 6.5.2 Any breach of environmental or waste management obligations will be the responsibility of the installer.

7. Documentation Requirements

• 7.1 For each installation, the installer must provide:
  • Customer details
  • Property address
  • Product model & serial numbers
  • Installation date
  • Before and after installation geo-tagged photos
  • Decommissioning evidence
  • Signed VEEC Assignment Form
  • Compliance certificates
  • Copy of customer invoice

8. VEEC Rebates

• 8.1 Subject to clause 8.2 and these Terms, where you complete services for a client, we will take reasonable steps to:
  • 8.1.1 register a VEEC
  • 8.1.2 pay you the corresponding VEEC rebate
• 8.2 Payment of VEEC rebate is conditional upon:
  • 8.2.1 you performing the services for a client in accordance with these Terms
  • 8.2.2 our receipt of a properly executed Assignment Form including all required and supporting documents following completion of the services
  • 8.2.3 our right, at our discretion, to conduct an audit of the Services;
  • 8.2.4 you providing satisfactory evidence that the services have been delivered
  • 8.2.5 you obtaining written confirmation from the Client (in a form required by us or the ESC) confirming that:
    • 8.2.5.1 – the Client has been informed of the pre-installation sizing requirements;
    • 8.2.5.2 – the Services are fit for purpose and have been performed in accordance with the Client’s contract or agreement with you
  • 8.2.6 completion of our compliance checks and review of evidence provided confirming that the Services have been completed
  • 8.2.7 ESC being satisfied with the information and evidence provided
  • 8.2.8 ESC issuing an invoice to us for the creation fees associated with registering a corresponding VEEC;
  • 8.2.9 successful registration of the corresponding VEEC
• 8.3 You acknowledge and agree that the VEEC Rebate amount may fluctuate or be varied from time to time.
• 8.4 Liability for VEEC Invalidations - If VEECs created from an installer’s work are cancelled or invalidated / surrender by ESC, the installer must compensate the Accredited Provider for:
  • 8.4.1 Lost VEEC value
  • 8.4.2 Administrative costs
  • 8.4.3 Regulatory penalties
• 8.5 Payments
  • 8.5.1 Payments is subject to successful documentation review and compliance verification.
  • 8.5.2 Payments may be withheld if documentation is incomplete or installations fail audit.
  • 8.5.3 Installations failing compliance may be rejected
• 8.6 Agreement to issue RCTI (Recipient Created Tax Invoice) - The installer agrees that:
  • 8.6.1 The Recipient (GP HVAC) may issue RCTI for taxable supplies made by the installer to the recipient.
  • 8.6.2 The installer will not issue tax invoices for supplies covered by this Agreement
  • 8.6.3 The installer acknowledges that the recipient determines the value of the taxable supply for the purpose of the VEU program
  • 8.6.4 The installer is registered for GST at the time of entering into this agreement
  • 8.6.5 The installer will notify the recipient immediately if their GST registration status changes or is cancelled

9. Indemnity

• 9.1 The Installer agrees to indemnify the Accredited Provider against any losses, penalties or damages arising directly or indirectly from non-compliant installation or breach of this agreement including but not limited to:
  • 9.1.1 Regulatory penalties
  • 9.1.2 VEEC invalidation, surrender or removal of any VEECs from the register
  • 9.1.3 Customer claims
  • 9.1.4 Installation defects
  • 9.1.5 Fraud or misrepresentation
• 9.2 In the event that there is a surrender of any VEECs to the ESC or removal of any VEECs from the register for any reason other than our negligence, the installer agrees to:
  • 9.2.1 pay us (Accredited Provider) on demand the value of the removed or surrendered VEEC at the time of removal or surrender; or
  • 9.2.2 transfer or assign an equivalent number of VEECs to our registry account.

10. Confidentiality

The installer agrees to keep confidential any proprietary or sensitive information including but not limited to:

• Customer data
• Provider pricing
• VEU documentation processes
• Operational procedures

11. Termination

• 11.1 The Accredited Provider may terminate this agreement immediately if the installer:
  • 11.1.1 Breaches VEU compliance requirements
  • 11.1.2 Provides false documentation
  • 11.1.3 Fails audits
  • 11.1.4 Performs unsafe or non-compliant installations
  • 11.1.5 Installer loses licence
  • 11.1.6 Fraud or misconduct occurs
  • 11.1.7 Installer damages AP reputation
• 11.2 This agreement continues until terminated by either party with 30 days written notice. Either party may terminate this Agreement with written notice (e.g. 30 days). Immediate termination may occur if regulatory breaches or fraud occur.